Refunds Policy

Last updated: 28 September 2026

This policy applies to day passes bought on Cognitive Games, operated by Euclideum Solutions Private Limited. A day pass is a one-time purchase of full access for a fixed number of days. There is no subscription and nothing renews.

1. What you buy

• A pass starts the moment payment is confirmed and ends after the number of days you chose. Buying another pass while one is active adds the new days to the end of it.
• When a pass ends your account returns to the free tier. Your practice history, profile and achievements are kept.

2. Refunds

• Duplicate or accidental charges: write to us within 7 days and we refund the duplicate in full to the original payment method.
• Payment taken but no pass granted: passes are granted automatically once the payment provider confirms the payment. If yours has not appeared within an hour, write to us with the order reference and we will grant it or refund you.
• Unused passes: a pass that has not been used at all (no session started since the purchase) can be refunded in full within 7 days of purchase.
• Partly used passes are not refundable. The 3-day pass exists so you can try full access at low cost before buying a longer one.

Approved refunds are returned to the original payment method through Razorpay, usually within 5 to 10 business days.

3. How to reach us

Email support@cognitivegames.io from the address on your account with the order reference shown on your pass page. We reply within 2 business days.